Patient feedback

Tell us how we are doing

We want to hear about your experience interacting with SIU Medicine and our care teams. Let us know how we're doing: Use the feedback form, email or call us.

Share your feedback

If you have a comment, suggestion for improvement or complaint, use our secure, HIPAA-compliant form to share with our patient experience team. Submit your feedback: patient experience feedback form.

Call us

If you would prefer to call or leave a message with our patient experience team, please call 217-545-8000. During business hours, 8 a.m. - 4:30 p.m., Monday-Friday, ask for the patient experience team.

Email us

If you would like to email our patient experience team, please be aware that sending personal health information through unencrypted email poses some risk of that information being accessed by an unintended third party. Sending information to the email after this notification signifies receipt of warning and acceptance of the risk.

Latest articles

Dr. Carlson sees patient via telehealth

TELEHEALTH 2.0

When telehealth — sometimes called telemedicine — was introduced to SIU School of Medicine providers and patients in 1995, it was viewed as the next leap forward in the medical school’s mission to provide health care.
Psychiatry Photo

A Virtual Success Story: Telepsychiatry

SIU Psychiatry was an early adopter of telehealth, with Jeffrey Bennett, MD, establishing a clinical training program for residents within critical access hospitals in 2008.
Dr Minor Telehealth

Safe at home

Brianna Netzel was born with a rare genetic condition, Marshall-Smith syndrome. The disease causes advanced bone aging, scoliosis and problems with the heart and lungs. Now 20, Brianna sees a number